Click here for our new Mercia Live programme for the autumn. You will continue to see the breadth of course topics available as well as some new one hour updates that will run early in the morning, at lunch times and late in the evening, to help you with work life balance during these challenging times.

We will move your original booking on the face to face courses to the nearest Mercia Live 3 hour option available. Once your course swap has been processed you will receive a new booking confirmation and joining instructions for the new course date. Please note the new date and timings of your course booking. If the new date/time does not suit you or you would prefer to join a one hour update (early morning, lunch time or evening), email us at enrolments@mercia-group.com to let us know your preferred course date.

If you have a membership that includes face to face CPD courses, our Mercia Live courses are available to you for no additional cost. If you subscribe to our online training membership, you can access our Mercia Live courses at the lowest credit price. For further details on our memberships please visit here.

You and fellow delegates will join your expert lecturer in a classroom – just like a face-to-face course, but online instead. In our sessions you can still speak to the lecturer and other delegates, as well as being able to see them if they have their webcams turned on. The session will run as you would expect on a face-to-face course, including a slideshow presentation and question and answer opportunities.

Mercia Live uses an online conferencing platform called Zoom. To join the session all you’ll need is an internet connection – no specialist software required! For a full experience, we would recommend joining with a headset and webcam, to enable you to fully participate in the session.

The bandwidth used by Zoom will be optimised for the best experience based on the participants’ network. You can find out more about system requirements and bandwidth here.

Yes, please follow the prompts through this link, where you can test the software and your internet connection prior to any virtual classrooms you will attend. You can check that you are running the latest version of Zoom by following the instructions on this page.

You will receive joining instructions 7 days prior to your booked course date. The instructions will include timings of your course as well as links and instructions on how to join your session. You can joint the waiting room at any time, and we recommend that you try this well in advance. If you have not received your joining instructions, please email the enrolments team at enrolments@mercia-group.com. Please be aware that your course date/time in the autumn may have changed from your original face to face booking. For more information on what to do if the new date does not suit see the FAQ question “For the new Mercia Live programme this autumn, what will happen to my original face to face course booking?

You will be able to see anyone who has a webcam turned on – this will include the lecturer and any delegates who have this function enabled. To replicate the social experience of a face to face course as much as possible, we encourage delegates not to be shy and to turn on their cameras. Dependant on your device, you may be able to hide your background.

The training host will make the notes accessible in the waiting room and in the chat function of the session prior to the course starting. The slides being used by the lecturer during the course will also be visible on screen during the training. The materials you will be sent are for your own use only and you are not permitted to share these with colleagues or to save these onto a shared drive.