Difficulty signing in?

Don't forget, our support team can assist you, or use our live chat facility. Alternatively, follow the tips below.

• Correct email?
  If you do not know the email address linked with your account then please contact our support team.

• Change of email address?
  If you have changed your email address please email us at websitesupport@mercia-group.com with details and we will update your account as long as you are still at the same firm.

• Email access?
  If you no longer have access to the email account linked with your website user profile, please email us at websitesupport@mercia-group.com.